Let's make billing easy.
To help you navigate your invoices, we've put together a few 'how-to' steps to quickly identify billing line items.
When are invoices generated?Typically, our activity based invoices are generated at the end of each month. Flat monthly rate and location billing invoices are generated on the first of each month for the upcoming month. Customers with flat monthly rates or location billing can receive invoices dated at the end of the month if:<p></p> <ul> <li>Pricing changes during the month <ul style="list-style-type:circle"> <li>There will be a line crediting the initial billing for the period as well as a rebill, if applicable, at the updated pricing for the same period</li> </ul> </li> <li>Installs or de-installs take place for location billing <ul style="list-style-type:circle"> <li>There will be a line crediting the initial billing for the period as well as a rebill, if applicable, at the updated quantity for the same period</li> </ul> </li> <li>Additional container/services are triggered for flat rate customers</li> </ul>
What is location billing?<p>Location billing is the billing of containers based on the quantity installed as opposed to the activity. The billing should be consistent month to month unless there is a change in the pricing or container quantity.</p>
What does the Date column represent on my invoice?Activity billing will display the service date, while period will display the date invoiced.
Why do I have a manifest on my current invoice that was also billed on a previous invoice?<p>This is a common occurrence for activity billing when services are provided towards the end of each month. Containers are billed as the plant processes the waste and scale tickets are generated; if containers are processed in two different billing cycles this situation will occur. Service charges and containers on dropoff are billed when the billing cycle the route is closed; routes cannot be closed until all manifests on the route are processed. This can cause a delay in certain manifest billings.</p>
Understanding Our Rates, Charges, and Fees<p>These surcharges, fees and taxes are a result of various internal and external factors that impact our business and are not represented to be an offset or pass through of our actual costs whether taken collectively or with respect to each category, nor are they representative of surcharges imposed by or remitted to a governmental agency. Rather, they are intended to address a portion of Daniels costs on a companywide basis.</p> <p> </p> <p><strong>Fuel Surcharge</strong></p> <p>A fuel surcharge is an enterprise-wide recurring fee that is assessed as a percentage of the invoiced amount (exclusive of taxes and other charges) and is added to each invoice based on the national average price of diesel fuel as reported on the third Monday in the month prior to invoicing by the Energy Information Administration of the U.S. Department of Energy in its Weekly Retail On-Highway Diesel Prices Index. </p> <p><strong>Website: </strong><a href="https://www.eia.gov/petroleum/gasdiesel/" target="_blank">https://www.eia.gov/petroleum/gasdiesel/</a></p> <p><a href="sites/danielshealth.com/files/PDFs/Other/Fuel%20Surcharge%20Table%20.pdf" target="_blank">Fuel Surcharge Calculation Table</a></p> <p> </p> <p><strong>Environmental & Compliance Surcharge</strong></p> <p>Our operating locations are faced with extensive oversight and compliance demands along with internal and external initiatives or requirements designed to improve the safety, efficiency, and management of our sites and team members. Our operating locations have and will continue to incur rising business impacts that exceed commonly used inflation indices. These factors make typical rate structures less reflective of the financial demands required to provide service at the highest levels of responsibility and stewardship our customers expect. The Environmental and Compliance Surcharge is assessed as a percentage of the invoiced amount (exclusive of taxes and other charges) to help address companywide impacts associated with oversight and compliance as well as internal and external initiatives designed to anticipate and enhance the safety, efficiency and management of Daniels Operations. </p> <p> </p> <p><strong>Late Payment Fee</strong></p> <p>If you fail to pay your invoice on or before its due date, Daniels reserves the right to charge you a late payment fee. Late payment fees are intended to help Daniels recover its costs incurred in managing customers’ unpaid accounts. Late payment fees are up to any amount allowed under applicable law, and are subject to change at any time.</p> <p> </p> <p><strong>Taxes</strong></p> <p>Some services provided by Daniels may be subject to state and local taxes unless a proper exemption is provided to Daniels. If applicable, such state, and local taxes will be separately itemized on your invoice, collected by Daniels and submitted to the appropriate taxing authority.</p>
What do the type and description fields on my invoice mean?
Please refer to the table below to determine the meaning of the type and description fields.
|Material||Per Pound||Scale ticket Internal Reference*1234567) followed by the Material Type (RMW Bio- Autoclave, for example)|
|Material||Pick Up||Scale ticket (Internal Reference*1234567) followed by the Container Type (S14, for example)|
|Container||Drop Off||Container Type|
|Service||Service Charge||Service Charge|
|Period||Flat Rate||Flat monthly rate along with the time frame charged|
|Period||Location||Container Type along with the time frame charged|
Examples of each type of billing
What is this service charge?
Please refer to the table below for each service charge and corresponding description.
|Minimum Pick Up Charge||The minimum subtotal to be met for all charges related to a manifest|
|Missed Pickup||Daniels comes on a scheduled time/pick up and the waste/Bins is not made available|
|Charge per Manifest||Charge for each manifest generated|
|Incorrect Packaging Fee||Charges to be paid by Customer for waste that it is incorrectly packaged or labeled|
|Stop Fee||Charge for each service(stop/manifest)|
What is this container?
Please refer to the table below.
|Container||Waste||Approx. Size||Link to Product|
|S14/S14 A+||Sharps Bio||2 Gallon||View S14 here View S14A+ here|
|S22/S22 A+||Sharps Bio||4 Gallon||View S22 here View S22A+here|
|S32/S32 A+||Sharps Bio||8 Gallon||View S32 here View S32A+ here|
|S64 A+||Sharps Bio||16 Gallon||View S64A+ here|
|S14PH||Sharps Pharm||2 Gallon||View S14PH here|
|S22PH||Sharps Pharm||4 Gallon||View S22PH here|
|S32PH/S32 A+ PH||Sharps Pharm||8 Gallon||View S32PH here View S32A+ PH here|
|S64 A+ PH||Sharps Pharm||16 Gallon||View S64A+ PH here|
|C22||Sharps Chemo||4 Gallon||View C22 here|
|C64||Sharps Chemo||16 Gallon||View C64 here|
|28 GAL||RMW (Bio or Incineration)||View 28GAL here|
|38 GAL||RMW (Bio or Incineration)||View 38GAL here|
|43 GAL||RMW (Bio or Incineration)|
|96 GAL||RMW (Bio or Incineration)||View 96GAL here|
|200 GAL||RMW (Bio or Incineration)|
How can I make a payment?<p>How can I make a payment?</p> <p>Payment can be made by check or card:</p> <p><strong>Check: </strong>Send the lower portion of the invoice with payment to Daniels Sharpsmart, Inc. PO Box 7697 Carol Stream, IL 60197-7697 </p> <p><strong>Card:</strong> Call Accounts Receivable at 312-546-8962</p>
When is my next service?<p>Please contact Customer Excellence at <strong>888-952-5580</strong> for questions about your service schedule.</p>
Why have my rates changed since my last invoice?
How is the CPI (Consumer Price Index) calculated?<p><strong>CPI Tables:</strong> <a href="https://www.bls.gov/cpi/tables/supplemental-files/home.htm" target="_blank">https://www.bls.gov/cpi/tables/supplemental-files/home.htm</a></p> <p><strong>CPI %: </strong>(Current Year CPI - Prior Year CPI) / Prior Year CPI</p>
How do I access the manifest online?<p>To access manifests online, click on the 'login' button at the top right corner of the website and select 'manifest access' </p> <p>Use your login information to sign in leaving Domain as "Local FileHold account". If login information is unknown, please contact <a href="mailto:firstname.lastname@example.org">email@example.com</a>.</p> <p>Once logged in, you will see a Document Tray on the left panel. Open: Library > US Manifests > [Servicing Plant]. You will then see your site(s) folder(s). Click on the folder to view the manifests.</p> <p>To download, check the box to the left of the manfiest and select "Get a Copy" at the top. The manifest will download to your designated download folder.</p>