Frequently Asked Questions 

With constantly changing local and federal regulations, stringent UN classifications, and complex guidelines surrounding the safe handling, containment and disposal of healthcare generated waste streams, we want to make the journey as easy as possible for you to understand, navigate and enact positive change in your facility and processes.

Choose a category to find the answers you are looking for. If you are unable to find what you need please call one of our friendly experts who will be happy to assist.

 

How does time reporting work for FST?
Our team uses an FST Time Sheet kept in the respective office (EVS, Security, Materials Management, etc) at each hospital. The FST checks in each day with their time, checks out each day with their time, is required to obtain a signature from the customer each day, & submits their time sheets to their FSM at week’s end to use for payroll purposes.
Do they work with on site staff?
The FST typically works very closely with the EVS Department as they field the calls/emails for full containers in our absence, facilitate the physical changes (Premium accounts), and can often times be the department that makes or breaks our success at any given account. FSTs also develop key relationships with Nursing to provide continual education, proper waste segregation, create open line of communication to align expectations with actual results, etc.
How are our field service techs equipped to understand layout and protocols of hospitals?
FSTs are given printed copies of the most updated Site Assessment for any/all accounts they will manage. During the training phase they are showing how the Assessment is built & how to properly read the document to understand.
How do we train our staff?
Training/Onboarding is typically a 2 week process. i. Week 1 is comprised of paperwork, introductions to Daniels Health products & services, introduction to each hospital account the FST will be responsible for, introduction to key customer stakeholders within each hospital account, basic navigation of the account(s), basic understanding of the FST role (Premium or Premium Plus)…how to properly conduct oneself in a hospital environment, how to check in with each unit during service, proper protocol for gaining entry to each patient care room to conduct service, how to properly conduct service while at the point of care, minimizing patient interruptions to maximize a healing environment, etc. ii. Week 2 is structured towards converting the FST from shadowing the role with minimal involvement to fully transitioning into the active FST role. FST’s will assume the lead of the daily/weekly check-ins, lead the route for given hospital account based upon Week 1 trainings, & will endure continual question/answer sessions from the FSM/SR FST to test knowledge retention & thoroughly ensure FST is prepared to embark upon the role without direct supervision.