Join a team dedicated to serving healthcare.
Our team of account managers are our customer serving team in hospitals and large healthcare facilities helping to expand relationships and grow accounts. Their job is to ensure that our healthcare partners are receiving the very best that Daniels has to offer; that service programs are streamlined, KPI targets are being met, staff are educated and exercising safety and diligence in waste stream management, cost and environmental targets are being achieved, new opportunities are being recognized and cultivated, and adequate product and services are being delivered appropriate to hospital need.
From humble beginnings, Daniels Health is today the second largest medical waste provider in North America with capacity to service 87% of the hospital bed market in the United States. Established to provide turnkey safety containment solutions for sharps disposal, Daniels quickly achieved national notoriety through scientific journals and hospital case studies for its dramatic impact on needlestick injuries and infection control as well as its innovation-forward approach to healthcare waste management.
As an account manager with Daniels Health, you are responsible for upholding our clinical vision within the four walls of healthcare and ensuring that our customers’ experience with Daniels is nothing short of excellent. You will be accountable for the successful deployment of new systems, education programs, reporting, audits, maintaining an understanding of changes in program needs, as well as being the point person for issue escalation and relationship management. Working with key accounts, you will also be responsible for optimizing profit margin through upsell opportunities and efficiency-driving initiatives.
Your role will be varied! You will have the opportunity to interface with every aspect of our business – operations, logistics, clinical education, compliance and sales, while having full empowerment to drive positive changes for our customers and immobilize internal teams. For our account manager positions, we are looking for people who are passionate about customer service, strong in salesforce diligence and issue escalation, confident in driving change with a “make it happen” attitude, and are doers rather than talkers – being an anchor service provider for healthcare means that we carry a responsibility every day to offer services that protect the safety of healthcare workers; joining Daniels you become a torch-bearer of this mission.
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Account Manager Job Description