Customer Service
Our customer service team embody the service excellence culture that Daniels is passionate about delivering to our healthcare partners. If you love connecting with people and problem-solving to deliver outcomes. A customer service career with Daniels might be your next move!
The face of our business.
A customer service career with Daniels places you right in the heart of what we pride ourselves on – serving and empowering our healthcare partners to be able to focus on patient care. Directly interfacing and supporting healthcare partners each day with their service, safety and reporting needs, this critical team of individuals ensure that we lessen the burden on healthcare facilities to enable them to do what they do best – provide care.
A day in the life of a Daniels customer service team member is varied to say the least, so if you’re the sort of person that likes the same thing neatly packaged in a box every day – this role is just not going to gel with you! From interacting with our operational staff to ensuring paperwork and product is prepared for scheduled services to being the first point of call for our customers when they need additional services or administrative support, every day is going to be a little different so we’re looking for individuals who love variety, are driven to improve processes and have a passion for helping people.
You will join an amazing team!
When you join Danies Health, we guarantee you will love the people you work with. Across the United States, each one of our operational plants is manned by a team of people that are unitedly passionate about what they do and the vision Daniels has for driving safety in healthcare. We’re a family owned business with our CEO and Founder driving the direction of the business each day, and unlike many businesses where strategy and vision changes with each new management team that comes in – ours is the same as it was 40 years ago, supporting the frontlines of healthcare to Make Healthcare Safer. Hear from our team directly as to what drives them:
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Daniels Services in the Last Twelve Months
Cross-functional impact…
Working in customer service at Daniels is being at the center of everything. We interact with the customers and all departments throughout Daniels. We help the customers get what they need for service, talk to the drivers to make sure their day goes smooth, communicate with account managers to help better service our customers. Every day is a little different, and that’s one of the things I love. Daniels is all about the people and doing work that matters. I love all the connections I have made here.
Cara Tullio
National Customer Service Manager
Working with purpose…
Working in Customer Service at Daniel’s Health means being at the heart of a company that helps its healthcare partners focus on patient care while we ensure service excellence and responsiveness every day. The team is collaborative, supportive, and empowered to solve customer needs across different tasks and challenges. This role is ideal for someone who thrives on variety, clear communication, accountability, continuous improvement/growth, and genuinely enjoys successfully servicing our healthcare partners. Daniel’s is a wonderful place to work!
Nick D’Amico
Customer Service Manager
Endless opportunities…
Daniels Health has allowed me to build meaningful relationships with our customers and with my team. Opportunities are endless in the Customer Service department and new roles and responsibilities are offered all the time. My skills have been strengthened and applied where I can do the most good, and the culture of service goes beyond our customers. Teamwork is big here and I’ve found my relationships with my team to be some of the most meaningful. I never hesitate to reach out to a peer for help with a project or to ask questions from a colleague. There are no strangers at Daniels!
Michaela Kamer
Customer Service Lead
We are the experts…
I started with Daniels in March of 2015. At the time, we only handled 160 stops per week with minimal reusable sharps. We have since increased to over 240 stops per week with both reusable sharps and RMW. My role focuses on the correct handling and tracking of the waste we pickup, which is integreal to the our business operations. The compliance for processing and tracking that waste is a key component to my job. The customers know their business and want to understand our processes and policies, as we are the experts. Knowing the importance of my job as part of the legal and proper medical waste disposal process is what motivates me each day.
Mary Jo McDavitt
Customer Service Lead
Open to new ideas…
I have been with Daniels since December 2018. I love my job. I love the work family I have here. We have a welcoming atmosphere, and our roles are equally valued. Everyone works together as a team to get things done. The hours are flexible and there is a healthy work/life balance. We have a wonderful management staff who are approachable, receptive, and are always open to new ideas. They will help out with any job and thus show us that they genuinely care about their employees. I could not ask for a better place to work.
Lisa Jenkins
Customer Service Advocate
We are focused on Customer Service.
Service excellence is a cornerstone of Daniels Health. Our Director of Customer Service, Nick Lurquin, shares his experience and passion for customer satisfaction. See what our Customer Service team has in store for the future, learn more about our service excellence here.