Customer Updates from Daniels Health

Important billing updates for our California Customers.

Have any Questions?

Customer Update
From Our California Team 

In order to improve the experience we provide to our customers while supporting our continued growth, we are migrating to a new operational software platform. This advances our journey towards going paperless and enables us to further leverage the benefits of digital technology.  
Beginning Monday, November 3rd, our drivers will be utilizing handheld electronic devices to manage manifests and track container labels.

What Is Changing?

  • BARCODE LABELS

    While we are making every effort to go paperless, as a reminder it is still a regulatory requirement to place regulated medical waste barcode labels on applicable containers prior to pick-up from our drivers.

    New barcode labels for RMW containers will be implemented by our drivers, as existing barcode labels will no longer be functional. Your new customer number will appear on your labels.

  • MANIFESTS

    This transition may take a few weeks to complete, but, ultimately, paper versions of manifests will cease to exist. Instead of signing a paper manifest, you will sign a digital manifest on a handheld device provided by our driver.

    Moving forward, we will be sending you copies of your manifests via email.

    There will be two versions of the e-manifest. Version 1 will be emailed to you at service completion. Version 2 will be emailed to you once we’ve signed off everything on our end (weight, verification, etc.).

  • INVOICE

    The information on your invoices will stay the same with slight formatting changes. Your payment information remains the same, and you will still receive invoices via email. Your new customer number will appear on your invoices. These changes will apply to all activities from November 3rd and onwards. You’ll notice this on your invoices received in early December. Due to our system change mid-month, you may receive two November invoices.

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HAVE ANY QUESTIONS?

 

To ensure we have your correct information on file, please email [email protected] with your up-to-date email address. If you have existing FileHold access, you can still log in using your regular credentials to retrieve copies of your manifest.   

If you have any questions around these changes, please don’t hesitate to contact our Customer Service team at [email protected] or 559-834-6252. Thank you for your support and partnership. 

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